Effective Date: October 7, 2025
Last Updated: October 7, 2025
This Privacy Policy explains how we collect, use, share, and protect information when you visit our Site, book appointments (e.g., Microsoft Bookings), communicate with us by phone/SMS, or use the ITFlow Portal (Stripe-powered billing). If a separate agreement applies to your engagement (e.g., MSA/SOW/NDA/BAA), that agreement controls if there’s a conflict with this Policy.
Company: Beslac Professional Services LLC (“BPS,” “we,” “us,” “our”)
Site: https://www.beslacproservices.com (hosted on Webflow)
Client & Billing Portal: https://itflow.beslacproservices.com (“ITFlow Portal”)
Email: support@beslacproservices.com Phone: (719) 792-6866
Address: 3421 Oneal Ave, Pueblo, CO 81005 USAThis Policy explains how we collect, use, share, and protect information when you visit our Site, book appointments (e.g., Microsoft Bookings), communicate with us by phone or SMS, or use the ITFlow Portal (Stripe-powered billing). If a separate agreement (e.g., MSA/SOW/NDA/BAA) applies, that agreement controls in case of conflict.
1) Information We Collect
A. You provide directly
Contact & business info: name, email, phone, company, role, inquiry details.
Bookings & forms: appointment preferences, notes submitted via Microsoft forms/Bookings.
Support & communications: emails, call/SMS content and logs (time/date/number), help-desk notes.
Contracts & billing: service approvals, signatures, addresses, tax IDs, invoice/payment metadata.
Payment cards are processed by Stripe in the ITFlow Portal; we do not store full card numbers.
B. Automatically on the Site
Device/usage data: IP address, approximate location (city/region), browser/OS, pages viewed, referral URLs, session duration.
Cookies & similar tech: functional cookies, analytics cookies (e.g., Google Analytics), reCAPTCHA signals for fraud/abuse prevention.
C. From third parties (triggered by your use)Microsoft (Bookings/365), Webflow (hosting), Stripe (payments via ITFlow Portal), and our communications, analytics, and security providers.We do not knowingly collect sensitive identifiers (e.g., SSN/passport) or precise GPS via the consumer-facing Site.
2) How We Use Information
Provide services: operate the Site, process bookings, deliver/track projects you request.
Communicate: confirmations, reminders, project updates, account/billing notices, important service messages.
Security & fraud prevention: detect bots/abuse, protect accounts, ensure platform integrity (incl. reCAPTCHA).
Analytics & improvement: understand usage to enhance performance and content.
Compliance: tax, accounting, contract, and legal obligations.
Marketing (optional): occasional updates about BPS services; you can opt out anytime.We do not sell personal information. If that ever changes, we will update this Policy and provide required opt-outs.
3) SMS / Text Messaging Privacy
When you provide a mobile number, you consent to receive SMS/MMS from Beslac Professional Services LLC for purposes such as:
- Appointment confirmations, reminders
- ReschedulingProject/service updates and ticket notices
- Account or billing alertsOccasional informational messages about BPS services
Frequency: Varies by engagement (typically 1–10 msgs/month plus per-event updates).
Rates: Msg & data rates may apply; delivery not guaranteed.
Opt-Out: Reply STOP to any message; you’ll receive a final confirmation and no further texts unless you send START to opt back in.
Help: Reply HELP or contact support@beslacproservices.com / (719) 792-6866.
Privacy: We use your number and message content only to deliver and support communications, maintain records (e.g., timestamps, status), and comply with law. We do not sell or share SMS data for third-party marketing.
Consent Not Required: Providing a number is voluntary; you may use our services without consenting to SMS.
Carriers: Major U.S. carriers supported; carriers not liable for delayed/undelivered messages.
4) Cookies, Analytics, reCAPTCHA, and Ads
Cookies/Analytics: we use cookies and similar technologies for essential functions and analytics (e.g., Google Analytics). You can manage cookies in your browser; disabling all cookies may affect functionality.
reCAPTCHA: we use Google reCAPTCHA on forms to reduce spam/fraud (Google’s Privacy Policy/Terms apply).
Advertising/Remarketing: we plan to run Google Ads and Meta from the Site. When active, we may use advertising cookies and identifiers to measure performance and, where applicable, for cross-context behavioral advertising (remarketing). See Your Privacy Choices for opt-out.
5) Sharing Information
We share information only as needed to run our business and comply with law:
Service providers/processors: Microsoft (Bookings/365), Webflow (hosting), Stripe (payments via ITFlow Portal), email/SMS/telephony, analytics, security, and IT tools.
Professional advisors: legal, tax, insurance, and auditors.
Business transfers: merger, acquisition, or asset sale.
Legal compliance: to satisfy laws, lawful requests, or defend legal claims.
We do not authorize vendors to use your information for their own marketing.
6) International Users & Data Transfers
Our systems/providers may process data in the United States and other countries. By using the Site or providing data, you consent to these transfers. Where required, we use appropriate safeguards (e.g., data processing agreements/standard contractual clauses with vendors).
7) Security
We use reasonable administrative, technical, and physical safeguards (least-privilege access, encryption in transit, MFA where available). No method is perfectly secure. You are responsible for strong, unique credentials and protecting your devices/accounts.
8) Data Retention
We retain information only as long as necessary for the purposes above, including legal/tax/contract requirements. Typical retention:
Leads & booking inquiries: up to 24 months after last interaction.
Contracts, invoices, tax records: up to 7 years (or longer if required).Support & SMS logs: 18–24 months, unless needed longer for dispute, security, or legal reasons.We delete or de-identify data when no longer needed.
9) Your Privacy Choices & Rights
Email/SMS: unsubscribe or reply STOP to opt out of texts; email us for preferences.
Cookies/Ads: manage cookies in your browser; use Google/Meta ad settings where available.
“Do Not Sell or Share” (CPRA/CPA): we do not sell personal information. If/when we “share” data for cross-context behavioral advertising (remarketing), we will provide a “Do Not Share My Personal Information” link and honor opt-outs.
Access/Correction/Deletion: you may request access to, correction of, or deletion of your personal information (subject to legal exceptions).
To exercise requests, email support@beslacproservices.com. We’ll verify your identity and respond within the time required by applicable law. Authorized agents may submit requests with proof of authority and identity.
10) Children’s Privacy
The Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided information, contact us to delete it.
11) HIPAA, CJIS, and Regulated Data
HIPAA/PHI: BPS is not a HIPAA Business Associate unless both parties sign a Business Associate Agreement (BAA). Do not share PHI without a BAA.
CJIS: BPS does not act as a CJIS-authorizing/admin entity unless expressly stated in an SOW/contract. We follow your documented policies and least-privilege principles.
Real estate/government/healthcare work: Any regulated data handling occurs strictly under the applicable SOW/contract and client policy.
12) Lawful Bases for EU/UK Users
Where the EU/UK GDPR applies, our lawful bases may include:
Contract necessity: to provide requested services/communications.Legitimate interests: security, service improvement, analytics, B2B communications (balanced against your rights).
Consent: where required for certain marketing/cookies.Legal obligation: tax, accounting, compliance.EU/UK users may have rights to access, rectify, erase, restrict/object, and data portability. You can withdraw consent at any time (does not affect prior processing). To exercise rights, contact support@beslacproservices.com.
13) Third-Party Links
We may link to third-party sites/services. Their privacy practices are their own; review their policies before sharing data.
14) Changes to This Policy
We may update this Policy periodically. The “Last Updated” date reflects the latest version. Material changes will be posted on the Site. Your continued use means you accept the updated Policy.
15) Contact Us
Email: support@beslacproservices.com
Phone: (719) 792-6866